Future Lab Warranty

FUTURE CARE

In order to protect your rights, most of the products are guaranteed for one year from the date of purchase.
Shoes, pants, clothes, and insoles are guaranteed for 3 months from the original factory.

Warranty illustrate

Procuct warranty precautions

1. Product accessories and consumables are not covered by the warranty.
2. The product warranty does not apply to defects caused by improper storage, wrong installation, wrong use, self-modification of the structure, and use of improper cleaning methods or supplies.
3. The product warranty does not apply to normal wear and tear, cut or scratch, impact, damage caused by accidents and self-lost.
4. If the product is placed outdoors or in a humid environment, the warranty does not apply to this product.
5. The product warranty does not apply to damage caused by dismantling, changing the way of use, unplugging the grounding wire and repairing the product.
6. The product warranty does not apply to damage caused by man-made, natural disasters or accidents.
7. Quality assurance, limited to the original purchaser, rights and interests are not transferable.
8. If within the warranty period, there are no products or spare parts to replace, they will be replaced with products of equal value or Future Lab shopping credits.

Free original factory product replacement application process

1. Upon the arrival of product after 7 days of cooling-period to the original factory warranty for 1 year (3 months for specific products), no extra fee is needed.
2. Please provide the original purchase proof or invoice where the purchase record can be checked.
3. Through the online customer service system Messenger, provide complete and clear photos of the defective products you purchased, as well as purchase channel, name, phone number and other information.
4. Special personnel will handle the cases in sequence according to the receiving time, please wait patiently.

30% off repurchasement plan application process

1. Man-made damage during the warranty period, if there are spare parts, you can apply to purchase it. If there are no spare parts, you can apply for a 30% discount on the product price on the official website to re-purchase, or apply for a shopping credit discount of 30% off the original product price for other product purchasement on the official website.
2. Please provide the original purchase proof or invoice where the purchase record can be checked.
3. Through the online customer service system Messenger, provide complete and clear photos of the defective products you purchased, as well as purchase channel, name, phone number and other information.
4. Special personnel will handle the cases in sequence according to the receiving time, please wait patiently.nths from the original factory.