Instructions for the return process 【Exchange Process】 If you have a replacement request, you can go through the following window 1. FACEBOOK future laboratory fan page to send messages 2. Customer service mailbox CUSTOMER@FUTURELAB.TW During the warranty period, the product defects can be replaced with the same product. Due to system problems, it cannot be replaced with different products, please forgive me.
Please provide the following information when you call/letter, so that someone can help you deal with the exchange-related matters 1. Order number, orderer's name and phone 2. Mailing address and contact person's name and phone number (if the same as the orderer's information, you can fill in the same as above) 3. Detailed reasons for exchange ※The returned goods must be returned in the original packaging materials (original box or original bag), and maintain the integrity of the goods (including original accessories, packaging materials, gifts, etc.). ※After receiving your message, the commissioner will arrange for the logistics company to go to the address you filled in for replacement. If it is not filled in, it will be replaced at the order address (the island area must send the goods back to the company by yourself), please pack the replacement goods Pack it well, and wait for the logistics company to deliver the new product to the logistics personnel.
【Return flow】 If you have a return request, you can go through the following window 1. FACEBOOK future laboratory fan page to send messages 2. Customer service mailbox CUSTOMER@FUTURELAB.TW Returns can be processed within the 7-day appreciation period; only exchanges can be processed if the 7-day appreciation period is exceeded (only defective products can be processed). Please provide the following information when sending the message, so that someone can help you handle the return-related matters 1. Order number, orderer's name and phone 2. Products to be returned 3. Detailed reasons for return ※Online shopping enjoys a seven-day appreciation period, and physical stores do not have an appreciation period service, so returns cannot be made. ※ The seven-day appreciation period refers to the hesitation period rather than the trial period, and the goods must be returned in a complete, unused state and in a recoverable state. Therefore, if there are traces of returned goods that need to be used or can be restored at a fee, there will be necessary expenses such as product renewal fees, and there is no restriction on the unconditional return regulations. ※The algorithm for the seven-day appreciation period is seven days from the next day of receipt of the product, and includes regular holidays. ※The returned goods must be returned in the original packaging materials (original box or original bag), and maintain the integrity of the goods (including original accessories, packaging materials, gifts, etc.). ※After receiving your message, the commissioner will send a message return form for you to fill out. ※ After the return of the product, if the product is not delivered free, the refund amount will be refunded to you after deducting the freight.
★ Credit card swipe order △After completing the application form → Could you please pack the product well, within five working days after the form is completed (excluding holidays), we will ask the logistics company to collect the returned goods (The outlying island area must send the goods back to our company). △Before packing the returned goods, take photos of the goods and seal them to avoid the situation that the warehouse does not receive the goods or the parts are missing. ☆If the invoice has issued a unified number If the invoice is overdue or partly returned, we will handle matters related to electronic invoices and sales returns. ☆ Intimate reminder When the return form is completed, the logistics company will notify the bank to return the original credit card after the return of goods returned to the warehouse and the acceptance of the returned goods is correct. Since the processing between the acquiring bank and the issuing bank takes 7 to 14 days, the completion time of the refund payment will also be affected due to the different checkout cycles of personal credit cards (negative items may be displayed on the next bill). Due to personal capital law, the company can not ask you if the bank has completed the refund. It is recommended that you can ask the card issuing bank for the status of the refund, and then pay attention to the current or next bill. ★Cash on delivery orders △After completing the application form → Could you please pack the product well, within five working days after the form is completed (excluding holidays), we will ask the logistics company to collect the returned goods (The outlying island area must send the goods back to our company). △Before packing the returned product, please send us a picture of the product and then seal it to avoid the situation that the warehouse does not receive the product or the missing part. ☆If the invoice has issued a unified number If the invoice is overdue or partly returned, we will handle matters related to electronic invoices and sales returns. ☆ Intimate reminder When the return form is completed, the logistics company will return the refunded money to the account you filled in the application form after the logistics company reports that the returned goods have been put into the warehouse and the return has been checked and accepted correctly. Note: The driver will give you a receipt when receiving the goods. Please take a photo of the receipt and confirm it for us to facilitate the refund process and also protect your rights.